What to Know Before and During your visit:

Before Your Visit:

  • Our Check in Process has changed.  You will be receiving a call from our staff about a week prior to your appointment to confirm insurance information, addresses, phone numbers, pharmacy, balances due, screening/questionnaire processes and to collect copays prior to the visit.  It is important to do this BEFORE the visit to avoid any patient from having to be in the waiting room.
  • We will be asking you to complete those important screenings and questionnaires on development, behavior, anxiety, depression, etc. PRIOR to your visit with a link to a website called CHADIS.  Click here to register for CHADIS and complete your screenings up to 2 weeks prior to your appointment.  CHADIS allows us to use advanced screening tools to monitor your child’s overall development and mental health.  These screenings are important.   
  • We are making sure all exam rooms are thoroughly disinfected multiple times a day including after every patient.
  • We are changing our exits and check out procedures in the office to allow for patients to physically distance from each other when possible.
    Our staff are wearing masks at all times and other PPE when necessary.
  • We are still doing most of our sick visits by video.  Please see our home page for the link to do a walk in virtual sick visit or call the office to schedule a Televisit appointment!
  • We are seeing all ages for well visits in the office to ensure patients stay up to date on their screenings, immunizations and blood work. 

During Your Visit:

  • Our new check in process will ensure you don’t have to wait in the waiting room for long, if at all!  One of our friendly staff will continue to greet you right when you arrive and escort you back to your exam room.  Please make sure you complete all of the screenings in advance to avoid delays in your arrival.  If you missed the call to check in before the appointment, we have nooks separate from the waiting room that we are creating where you can sit and finish your registration.
  • Our nurses will ask you all of their prep questions and complete your vitals in your exam room.
  • We have a NEW CHECK OUT process where a front desk person will come into the room to complete the visit.  This will allow us to get you scheduled for your next visits in the exam room and help you exit the office with our new system.
  • Do you smell Bleach, Lysol or just that clean smell?  No worries, this is because of all of the disinfecting we are doing throughout the day.

 

COVID Frequently Asked Questions

CLICK HERE TO BE DIRECTED TO THE CDC WEBSITE